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Phần I: Listening
Bài thi sẽ gồm 4 part. Các bạn hãy bắt đầu làm từ part 1 nhé!

Question 1:
Question 2:
Question 3:
Question 4:
Question 5:
Question 6:
Question 7
Question 8
Question 9
Question 10
Question 11
Question 12
Question 13
Question 14
Question 15
Question 16
Question 17
Question 18
Question 19
Question 20
Question 21
Question 22
Question 23
Question 24
Question 25
Question 26
Question 27
Question 28
Question 29
Question 30
Question 31
Question 32: Where does the woman most likely work?
Question 33: Why is the man calling?
Question 34: What will the woman e-mail the man?
Question 35: Who most likely is the woman?
Question 36: What does the man say he cannot find?
Question 37: What does the woman ask the man to bring with him?
Question 38: What does the woman want to do at the art gallery?
Question 39: What problem does the man mention?
Question 40: What does the man offer to do for the woman?
Question 41: What type of business does the man work for?
Question 42: Why is the woman pleased?
Question 43: What does the woman plan to do tomorrow afternoon?
Question 44: What does the woman say will happen today?
Question 45: What is the woman worried about?
Question 46: What does the man offer to do?
Question 47: What are the speakers celebrating?
Question 48: What does the man imply when he says, “That string quartet performs all over the word”?
Question 49: What do the woman agree to do in the morning?
Question 50: What are the speakers trying to do?
Question 51: What does the man suggest?
Question 52: What does the man ask the woman to do?
Question 53: Why is the man selling his car?
Question 54: According to the woman, why will buyers like the car?
Question 55: What will the woman most likely do next?
Question 56: What does the man want to purchase?
Question 57: How can the man receive a discount?
Question 58: What does the woman tell the man to do?
Question 59: Where do the speakers work?
Question 60: Why did Colby Media contact the speakers’ workplace?
Question 61: What does the woman imply when she says, “I never actually worked with him”?
Question 62: Why does the woman say she is at the restaurant?
Question 63: Look at the graphic. How much will the woman pay for her menu item?
Question 64: What does the man say is on the back of the menu?
Question 65: According to the woman, what is the topic of this month’s issue?
Question 66: According to the man, why should Reiko’s story be included on the cover?
Question 67: Look at the graphic. Where will the title of Reiko’s story be?
Question 68: What does the man ask the woman about?
Question 69: Look at the graphic. Where does the woman work?
Question 70: What does the woman say about Amir?
Question 71: Where most likely are the listeners?
Question 72: What does the business have planned for the weekend?
Question 73: According to the speaker, what can the listeners do online?
Question 74: What does Ento Industries produce?
Question 75: What does the speaker emphasize about the product?
Question 76: What does the speaker say the listener can do?
Question 77: What problem is the speaker discussing?
Question 78: What does the speaker suggest?
Question 79: What does the speaker ask the listeners to do?
Question 80: Who most likely is the speaker?
Question 81: Why is the speaker calling the theater?
Question 82: What does the speaker say he can do?
Question 83: Where does the speaker most likely work?
Question 84: What is the speaker offering the listener?
Question 85: What does the speaker imply when she says, “the sign-up sheet will only be there for a few days”?
Question 86: What does the speaker thank the listener for?
Question 87: What does the speaker invite the listener to do?
Question 88: Why does the speaker say, “I have some meetings near your office building on Tuesday and Wednesday”?
Question 89: What problem does the speaker mention?
Question 90: What department does the speaker most likely work in?
Question 91: What solution has been offered?
Question 92: Where is the talk taking place?
Question 93: Why does the speaker say, “This has never happened before”?
Question 94: What will be available next week?
Question 95: What does the speaker say about the cost of Rickson Center services?
Question 96: What recently happened in Keene Township?
Question 97: Look at the graphic. Which workshop is currently full?
Question 98: Why are the listeners told to visit a Web site?
Question 99: What is the topic of today’s broadcast?
Question 100: Look at the graphic. Which person will be interviewed?
Bài thi sẽ gồm 4 part. Các bạn hãy bắt đầu làm từ part 2 nhé!
Bài thi sẽ gồm 51 câu!

Question 101: When filling out the order form, please ________your address clearly to prevent delays.
Question 102: Ms. Morgan recruited the individuals that the company________for the next three months.
Question 103: The contractor had a fifteen-percent______in his business after advertising in the local newspaper.
Question 104: The free clinic was founded by a group of doctors to give____for various medical conditions.
Question 105: Participants in the walking tour should gather ______ 533 Bates Road on Saturday morning.
Question 106: The artist sent ______ best pieces to the gallery to be reviewed by the owner.
Question 107: The figures that accompany the financial statement should be _____ to the spending category.
Question 108: The building owner purchased the property ______ three months ago, but she has already spent a great deal of money on renovations.
Question 109: We would like to discuss this problem honestly and ______ at the next staff meeting.
Question 110: The store’s manager plans to put the new merchandise on display ______ to promote the line of fall fashions.
Question 111: During the peak season, it is _____ to hire additional workers for the weekend shifts.
Question 112: ______ that the insulation has been replaced, the building is much more energy-efficient.
Question 113: Mr. Sims needs a more ______ vehicle for commuting from his suburban home to his office downtown.
Question 114: The company ______ lowered its prices to outsell its competitors and attract more customers.
Question 115: ______ Mr. Williams addressed the audience, he showed a brief video about the engine he had designed.
Question 116: For optimal safety on the road, avoid ______ the view of the rear window and side-view mirrors.
Question 117: Having proper ventilation throughout the building is ______ for protecting the health and well-being of the workers.
Question 118: ______ sales of junk food have been steadily declining indicates that consumers are becoming more health-conscious.
Question 119: The sprinklers for the lawn’s irrigation system are _______ controlled.
Question 120: The library staff posted signs to _______ patrons of the upcoming closure for renovations.
Question 121: Mr. Ross, ______ is repainting the interior of the lobby, was recommended by a friend of the building manager.
Question 122: The guidelines for the monthly publication are ______ revised to adapt to the changing readers.
Question 123: _____ an ankle injury, the baseball player participated in the last game of the season.
Question 124: The governmental department used to provide financial aid, but now it offers ______ services only.
Question 125: At the guest’s ______, an extra set of towels and complimentary soaps were brought to the room.
Question 126: The upscale boutique Jane’s Closet is known for selling the most stylish _____ for young professionals.
Question 127: The company started to recognize the increasing _______ of using resources responsibly.
Question 128: _______ restructuring several departments within the company, the majority of the problems with miscommunication have disappeared.
Question 129: The riskiest _______ of the development of new medications are the trials with human subjects.
Question 130: ______ seeking a position at Tulare Designs must submit a portfolio of previous work.

To                    :samsmith@digitallT.com

From               :sharronb@email.com

Date                :September 24

Subject           : Business Contract

Dear Mr. Smith,

I am Sharron Biggs, CEO and founder of BiggsGraphics. I recently came across your advertisement____131 the partnership of a graphic design company for a number of your projects. BiggsGraphics has  ___132 experience working with various small businesses andcompanies in designing advertising campaigns, logos, and websites.133_____ Our website www.biggs-graphics.com also has some information about our company.

I’m interested in working with your company on your projects and hope we can build a beneficial partnership. I look forward ___134 your reply.

Sincerely, Sharron Biggs

CEO, BiggsGraphics

Question 131:
Question 132:
Question 133:
Question 134:

Thank you for shopping at Larson's China. Our products are known for their modem and unique patterns and color combinations, as well as 135__ and strength. 136____ Please note, however, that repeated drops and rough handling will 137____eventual breakage. We suggest you store them carefully and that you don’t use harsh chemicals, steel sponges,or 138___scrubbing when cleaning them. Please visit our website at www.larsonchina.com for information about handling and care or call us at 555-1234 if you have any questions or concerns.

Question 135:
Question 136:
Question 137:
Question 138:

Entry Position: Gold & Slide Accounting Firm

We are looking for enthusiastic candidates with an educational background in finance or____139 All candidates should have some computer experience. Job experience is not_____140 but preferred. Candidates with a bilingual language ability____141 favored. Positions include jobs in accounting, statistics, and general office assistant. If you are interested, please visit our website at www.G&Saccountingfirm.com/employment for more information. You can send your cover letters and resumes to Karen Hill at khillOG&S.com. We will begin interviewing candidates on Monday, November 5.___142           

Question 139:
Question 140:
Question 141:
Question 142:

To:       Kitchen staff, office employees

From:    Manager, Larry Park

Date:     March 23

Subject: Renovations

To all kitchen staff and Harmon employees,

From Sunday, March 23 to Thursday, March 27, the employee cafeteria kitchens will undergo renovations as new appliances and equipment            ____143 in to replace the old ones.___144 Instead, the convenience shops will carry more sandwiches, prepared lunch boxes, and snacks for the employees during this time.

The renovations will increase the number of sinks, ovens, and stove tops so that a larger volume of meals can be provided___145 the lunch and dinner rushes. We apologize for the inconvenience but we hope that the changes will___ 146 the services in the cafeteria.

Question 143:
Question 144:
Question 145:
Question 146:

To: employees@simersolutions.com

From: management@simentsolutions.com

Subject: Seminar Opportunity

Date: February 5

Dear Female Employees,

Only one week remains until registration will be closed for the Women's Leadership Seminar. This seminar is offered free of charge to all of our female employees at Simnet Solutions. To accommodate our female employees’ busy schedules, identical seminars will be held on two different dates—February 21 and February 23.

In order to register for this specially designed seminar, you must e-mail James Taylor in human resources by 5:00 P.M. on February 12. This seminar will teach our female employees about how to communicate with confidence and credibility in the workplace.

The Simnet Solutions Management Team

Question 147: What is indicated about the seminar?
Question 148: When will the free registration offer end?

Kyle                                                               2:42

Nancy, it's Kyle. I'm in conference room B setting up for the meeting at 5. The projector doesn't work. Can you search for another in the supply room?

Nancy                                                            2:45

Hey. No problem, I'm headed there now.

Kyle                                                               2:46

Thanks, I really appreciate it.

Nancy                                                            2:57

Kyle, there are no projectors here. I've called the IT department and asked if they have any spare ones. I'll get back to you when I get a reply.

Kyle                                                                3:00

Thanks again. Oh and can you check for extra microphones?

Nancy                                                            3:08

There are two here. I'll take them both.

Meanwhile, the IT department says they don't have extra projectors but they'll send a guy down now to check what's wrong. They say it worked fine at yesterday's presentation.

Kyle                                                               3:09

Great! I'll see you soon then

Question 149: Where most likely is Nancy?
Question 150: What did Nancy mean when she said “I’m headed there now”?

Purchased by:Tim Bailey


The Kelly Cooper Concert

Time: 7:00 P.M.

Date: Friday, May 20

Section: General Admission Row: F

Seat: 26

Guests seated, in-general admission should arrive at least 30 minutes before the concert begins.

For those coming by car, the location of the theater can be found on our website at www.tatetheater.com.

All ticket sales are non-refundable.


Question 151: What is Mr. Bailey advised to do?
Question 152: According to the ticket, what can be viewed on the theater’s website?
Gilmore Good Buy
Order Confirmation
Name:Jenny Collins
Customer ID: F833J
Address: 808 Columbus Avenue, New York, NY 10025
Order date: August 22
Item(s) Price
Springform pans (5 @ $5.00 each) $25.00
4 oz. cocoa butter $10.99
Confectioner’s glaze (3 @ $5.90 each)' $17.70
Cupcake pans (2 @ $4,00 each) $8.00
Merchandise Total $61.69
Total $70.68
Payment; Credit Card XXXX XXXX XXXX 4026
* Notes: Will be delivered at a quicker speed to prevent melting or damage


Question 153: What kind of business are the items most likely intended for?
Question 154: What is indicated about the order?

Community Victory
After a months-long battle to stop the development of a new shopping mall on the
location of the former Rivervalley Courthouse, residents, local businesses, and civic
groups are cheering the decision to keep the 150-year-old building (intact. - [1] - "We're
clissappointed," added Branford Construction's CEO. "We felt that the community would
benefit and grow, but obviously, residents want to preserve their history and I respect
Instead, efforts are being made to restore the old deserted courthouse to its former
glory, - [2] - "The community is getting together for this and we are collecting donations
to have the building renovated," said local resident Enid Tran, "We hope to make a
public library or school out of the building.''
- [3] - "It’s been here for as long as I can remember. In fact, my grandfather worked as a
clerk there,” added a local business owner, Kevin Lamb. "It’s an iconic symbol of our
community and we don't want it destroyed," The community has already raised over
$100,000 through an online petition and donations keep pouring in. - [4] - The
community hopes that restoration of the building begins within the next couple of


Question 155: What is indicated about the old courthouse?
Question 156: In which of the positions marked [1], [2], [3] and [4] does the following sentence belong? “Branford Construction, the development company that originally planned to build the shopping mall, is looking to build the all outside of the Rivervalley Community.”
Question 157: What is suggested about the fundraising efforts?

To: Stacey Johnson <siohnson@toplineelec.com>
From: Josh Fleck <jfleck@toplineelec.com>
Date: October 22
Subject: Strategic Planning
Dear Ms. Johnson,
District Management at Topline Electronics would like to inform you about a new
development that will be affecting your store. Another competing consumer electronics
store will be opening in the Crayville area on November 12.
In order to ensure that Topline Electronics does not lose business to this new store,
District Management is advising you to run a special sale on our new line of curved
UHD televisions. These televisions provide state-of-the-art features at moderate prices.
By showing your customers that Topline Electronics offers the best deals in the area,
you will be able to maintain customer loyalty. We will be shipping the new televisions to
your store within the next week. We suggest you prepare a prominent display space in
your store to feature them. You should also update your website to advertise the sale.
Smooth communication between you and us is vital to effective operational practices. If
you have any questions concerning the new televisions or the marketing campaign in
general, please don’t hesitate to contact District Management.
Josh Fleck
District Manager,
Topline Electronics


Question 158: Who most likely is Ms. Johnson?
Question 159: What is indicated about Topline Electronics?
Question 160: What is Ms. Johnson NOT instructed to do?

Nickson, Harry                                                                                                        10:10
Any word yet from the distributors about the desks and office chairs we
were supposed to get on Tuesday?

Jordan, Johnny                                                                                                       10:11
Monica is waiting to hear from them. Last I heard, there has been a bit of a
delay due to problems at the manufacturing site. Apparently one of the
conveyor belts is down.

Nickson, Harry                                                                                                        10:12
Have you told this to our clients at P&R Industries? 
Jordan, Johnny                                                                                                      10:13
No, because I want to get a definitive answer from our manufacturers first
before I relay any sort of a message about a delay. Hey Monica, have you
gotten a response yet?

Stein, Monica                                                                                                         10:14
Yes, I just spoke with them. Great news, it looks like we can get the job
done on Friday as originally scheduled. The desks and chairs will arrive
directly at P&R Industries from the assembly lines on Thursday.

Nickson, Harry                                                                                                      10:15
That's great to hear. Please inform Mr. Kline about this. We can get started
on the 5th-floor offices and work our way down once the furniture arrives.

Stein, Monica                                                                                                        10:15
I'm on it.

Jordan, Johnny                                                                                                    10:16
Alright, and I'll get a large crew there so that the work can be finished by
Friday as planned.

Nickson, Harry                                                                                                     10:17
Yes, please make sure that the job is done not only efficiently but also well.
They have a couple of other buildings that they may want our services for.

Jordan, Johnny                                                                                                   10:18
I'll keep that in mind.

Question 161: What kind of business do the online speakers work at?
Question 162: When will the crew begin work?
Question 163: What will Johnny Jordan probably do next?
Question 164: What does Monica Stein mean by “I’m on it”?

                                                      Fulton Stainless Steel Products
Fulton Stainless Steel Products is a large-scale manufacturer making
stainless steel industrial kitchen appliances in factories in Germany and
France. The company's products are trusted by chefs and bakers around
the world to be durable, long-lastinci, and of superb quality, The company
produces kitchen stoves, ovens, microwaves, refrigerators, food
processors, electric kettles, coffee makers, and other products.
After acquiring the Visor Home Products Company in a deal last month, the
company expected its overall profits to increase 20% compared to the last
fiscal year. As a result, to meet increased demand, the company will
employ more than 300 full-time workers in our six factories and offer good
pay with an excellent benefits package. The company considers all of its
employees valuable members of the Fulton family. Additionally, the
company continues to research and develop new products to satisfy its
customers and compete with other companies.


Question 165: Who is most likely to be a customer of Fulton Stainless Steel Products?
Question 166: What did Fulton Stainless Steel Products do last month?
Question 167: What is mentioned about Fulton Stainless Steel Products?

                                                 Employee Winner of National Contest
One of our employees here at Arrow Design Laboratory, Jennifer Holt, has
won first place in a web design contest hosted by the Association of Web
Designers. Entrants were judged according to clarity of idea, quality of
execution, and aesthetics. Ms. Holt was selected among over 300 different
applicants. We applaud her achievement and are so happy to have her as
an employee at Arrow Design Laboratory.
The Association of Web Designers (AWD) is an organization founded in
2002 with the goal of emphasizing the importance of web design and
protecting the rights of web designers. The AWD has members all over the
world and is constantly gaining new members. The AWD hosts a variety of
contests in order to promote web design as a professional field. The AWD
believes that good design can enhance people's lives and build better
As a recipient of the first place for the web design contest, Ms. Holt will
receive a cash prize as well as free membership in the Association of Web
Designers. In addition, she has been invited to give a speech at the Annual
Web Designers' r Conference to be held next month in Los Angeles,
California. The AWD will be holding more contests in the future, and those
interested should visit the website L atwww.awd.com/contests to find out
more information.


Question 168: Why most likely was the article written?
Question 169: The word “founded” in paragraph 2, line 1, is closest in meaning to
Question 170: What is suggested about the Association of Web Designers?
Question 171: According to the article, what can be found on the website?

16 July, Newtown—Health Shack is downtown Newtown's hottest new hangout for fitness buffs and corporate employees alike. - [1] - Owners Jill and Barry Baker opened the shop last month to rave reviews and long lines. Getting a seat or table at Health Shack can take as long as 30 minutes on a good day and the place is always crowded no matter the time of day. Health Shack offers only six items on its menu; all are protein shakes including the best sellers, Apple Pie, Peanut Butter Cup, and Tuity Fruity. ! - [2] - "We were overwhelmed by the response," says Jill Baker. "In fact, everything spread by word of mouth so we didn't even need to advertise" Fitness Instructor Julian Miles said, "I love coming here for a quick lunch that won't wreck my fitness goals. I even recommend this place to all my patrons."- [3] - "I come here to get a healthy but satisfying meal during my short break with my co-workers," added businessman Tim Hammer. "Without Health Shack, we'd be eating junk food." - [4] — Health Shack is open from 7:00 A.M. to 8:00 P.M. from Mondays through Fridays, and from 9:00 A.M. to 7:00 P.M. on
Saturdays. It closes on Sundays. The owners hope to add new flavors to the menu in the coming months.


Question 172: What is suggested about the shop?
Question 173: What is suggested about Health Shack products?
Question 174: Why don’t the owners advertise?
Question 175: In which of the positions marked [1], [2], [3] and [4] does the following sentence belong? “Despite the limited number of products on the menu, customers can’t get enough of the tasty but healthy shakes that are on offer.”

                                                           Summer Lecture Series
Sponsored by the Department of City Planning at Wurnster University
The Department of City Planning is excited to announce a summer lecture series lliat
will be focusing on budgeting issues that concern local residents and municipalities.
Financial management is one of the most important duties of locaL government's operations.
We hope to improve the status of budgeting at the local government Level across the nation
through community involvement and participation. All Lectures will be held in the Hayston
Building on the Wurnster campus,

> Monday, February 1, 6:00 RM,, Room 401
Speaker :Tim Powell, Professor of Policy Analysis at Wurnster University Strategic Planning —
Learn how to develop budgets in order to monitor progress toward community goals and
successful outcomes.

> Wednesday, February 3, 7:00 P.M., Room 305
Speaker: Melissa Simmons, Kennedy Institute for Policy Making
Focusing on Our Children —Studies show that building playgrounds and spoils facilities for
children helps make better communities.

> Monday, February 8, 6:00 P.M., Room 202
Speaker: Hank Ross, Michigan Municipal League
Managing Our County's Parks — Learn how to preserve our local parks as a valuable
community resource.

> Wednesday, February 10, 5:30 RM., Room 404
Speaker: Scott Watson, Executive Director, Local Government Academy
Economic Opportunities and Local Ecology— Economic opportunity is often accompanied by
potential risks to the surrounding ecosystem, and balancing the two can be difficult.
Please contact Patricia Flores at pfloresfdwurnster.edu for additional information


To: Patrica Flores pflores@wurnster.edu
From: Jake Patterson jpatterson@wurnster.edu
SubjectL Lecture Series
Date: January 24
Dear Ms. Flores,
I work for Facilities Management here at Wurnster University. It was recently brought to
my attention that there is a scheduling conflict concerning one of your lecture dates.
Room 305 has been reserved for every Wednesday this semester by the Wurnster
Debate Club. Therefore, I’m sorry to inform you that you will need to move the location
or the time of this talk. You can visit the facilities management website in order to check
the availability of other room locations and reschedule the talk.
Jake Patterson

Question 176: Who most likely is the lecture series intended for?
Question 177: In the brochure, the word “through” in paragraph 1, line 5, is closest in meaning to
Question 178: What most likely will be discussed at the lecture on February 10?
Question 179: According to Mr. Patterson, whose lecture must be rescheduled?
Question 180: What is Ms. Flores instructed to do on a website?

To: Sally Russell <srussell@ptmail.com>
From: Kelly Bennett <kbennett@msplanning.com>
Date: December 7
Subject: Wedding Services

Attachment: Packages
Dear Ms. Russell,
We received your e-mail on Tuesday, December 4, inquiring about our wedding
planning and event services. We specialize in all kinds of weddings (small- or large
scale, indoor or outdoor, and various kinds of decors tailored to your dream wedding).
We are sure to have a solution just right for you.
You wrote that you want a wedding package that is less than $5,000 and that will be
held at a large venue close to a major highway because you expect many guests from
all over the country. As I understand it, your other preferences are as follows:
-an outdoor venue
-a photographer and videographer available at all times for documentation
-decorations including colorful flowers and elegant tablecloths
I've attached a list of all our possible wedding packages that you might be interested in.
They are all located within 15 minutes' drive of Highway 519. Please look through the
provided information to decide which location fits your needs best. Once you have made
a decision, please inform me via e-mail when you would like the wedding to be held.
This will help me secure a reservation for you.
Kelly Bennett
MS Planning
Package Total Fee Location Notes
Diamond $5,500 Hardy Theater Everything from the Emerald package,
plus a live string quartet
Emerald $4,300 Zenith Park Everything from the Ruby package,
plus photo and video shoots
Ruby $3,000 Country Springs Hotel Everything from the Sapphire package,
plus decorated tables and beautiful
Sapphire $1,750 Jubilee Garden Buffet lunch and a variety of beverages


Question 181: What can be inferred about Ms. Russell?
Question 182: Who most likely is Ms. Bennett?
Question 183: What is suggested about all the locations on the list?
Question 184: What information is Ms. Russell asked to provide?
Question 185: What package would probably best suit Ms. Russell’s needs?

To: Bountful Harvest info@bountifulharvest.com
From: Emily Hall < emilyhall@zipline.com>
Date: June 3
Subject: Food Delivery
To whom it may concern,
My name is Emily Hall and I am the owner of a vegetarian restaurant located in downtown Huntsville. I am contacting you because I am interested in receiving regular shipments of fresh, organic vegetables to my restaurant weekly. My restaurant is just starting, so I do not need a large quantity of goods. After looking into different farms in the area, I chose to contact Bountiful Harvest because of your promise to deliver certified organic food. Therefore, I would like to receive a price estimate for the cost of having fresh vegetables delivered directly to our restaurant on a weekly basis.
Emily Hall


To: Emily Hall <emilyhall@zipline.com>
From: Bountiful Harvest <info@bountifulharvest.com>
Date: June 4
Subject: RE: Food Delivery

Dear Ms. Hall,
Thanks for contacting our farm. At Bountiful Harvest, we offer fresh organic produce that can be delivered directly to a customer’s location on a regular basis. Our vegetables are harvested from the field and delivered immediately, which means that you are getting wholesome, nutritious, organic produce to serve at your restaurant. We also offer additional items such as fresh meat, cheese, and milk. Below is a table detailing the various pricing options we offer.

Features Weight Delivery
Price Per
Personal This package feeds approximately 2-3 people and contains fresh seasonal vegetables. 5 Ib. Once a
Small This package is ideal lor small businesses and includes fresh seasonal vegetables. 50 lb. Once a
Medium This package is for medium-sized businesses needing a constant supply of fresh vegetables and meats. 130 lb. ' Twice a
Large This package is our largest package and includesvegetables, meats, and dairy products. 250 lb. Twice a week $800

The prices listed above do not include the delivery price. Customers who do not pick up their packages in person will have to pay an extra $6 per package to be delivered. However, for customers who sign up for an entire year’s worth of deliveries, we will deliver your package for free. The purchase of additional items will also affect the final price of your package. Additional options are available on our website. Payments can be made via cash, credit card, check, or money order on the day of delivery. We know that our customers especially care about the quality of the food. Therefore, we offer a mini package free of charge so you can assess our food. Please call Greg Lemons at 555-8141 to take advantage of this opportunity.
Indira Singh


To: Bountiful Harvest
From: Emily Hall
Date: June 5
Subject 5
Dear Ms. Singh,
Thank you for responding so promptly to my email. I appreciate the offer of the complimentary
delivery, but I think I would like to just go ahead and set up regular deliveries. I may be interested in setting up a year’s worth of deliveries, but I would first like to get a list of the range of produce that you will be offering through the different seasons. As I own a vegetarian
restaurant, I will need to have an idea of the types of produce that will be delivered so I can prepare my menus accordingly. Thank you so much for your consideration, and I look forward to working with Bountiful Harvest!
Kind regards,
Emily Hall


Question 186: What is the purpose of the first email?
Question 187: What package option most likely fits Ms. Hall’s needs best?
Question 188: What information is not needed for a final price?
Question 189: What is indicated in Emily Hall's e-mail?
Question 190: Why does Emily Hall want to know about the vegetables that will be available throughout the year?

                                                                Important Notice
Dear CasLclli customers,
Our quality assurance team lias revealed that live hundred jars of Castelli’s Classic Spaghetti Sauce do not meet our high standards of product quality.
The defect has been caused by an improper seal on the lid of the jar and may have  resulted in the contents spoiling due to contact with air. We are currently warning customers not to eat this product.
What you should do: If you have already purchased a jar of Castellis Classic Spaghetti
Sauce, please send an e-mail to our Customer Service Department at csy’caslellil'ood.com. One of our employees will provide you with a product replacement voucher. Please include your name, full address, phone number, and the product's serial number in the e-mail. Customers will receive a $12 voucher for each jar purchased. Please do not try to get a refund for this product at a retailer.
Please remember that no other Castelli food products are affected. We encourage you to continue purchasing our products.


To: cs@castellifood.com
From: Tony Hester <tonyhester21@webzit.com>
Date: March 29

Subject: Replacement Voucher
To whom it may concern,
My name is Tony Hester and I appreciate the precautionary step. Around two weeks ago I purchased two jars of Castelli’s Classic Spaghetti Sauce from an Ace grocery store in Hermantown, Minnesota. A week later, I purchased one more jar of it at the same place. I have attached the image file of both receipts to this e-mail. I would like to receive a product replacement voucher for these defective products. My address is:
Tony Hester
27 Bloom Street
Hermantown, MN 55811
I look forward to receiving a reply soon.
Tony Hester


To: Tony Hester <tonyhester21@webzit.com>
From: cs@castellifood.com
Date: March 30
Subject: Voucher

Dear Mr, Hester,
Thank you very much for contacting Castelli Foods. We are committed to ensuring that our customers can continue to rely on the Castelli line of quality foods for all their dining needs. As such, we are happy to provide you with three vouchers for the cans of Classic Spaghetti Sauce you recently purchased. Please find the vouchers enclosed.
In addition to the vouchers for the Classic Spaghetti Sauce, we would like to offer you vouchers for our new line of linguini and spaghetti pasta, Pasta Prima. Please accept these as another way for us to say that we are sorry, and we hope that you continue to turn to us for delicious Italian flavors.
Jan Olson
Customer Care Specialist

Question 191: Where would the notice most likely be found?
Question 192: What is indicated about the jars?
Question 193: According to the notice, what is NOT mentioned as advice for customers?
Question 194: In the e-mail to Mr. Hester, what additional gift does Castelli offer?
Question 195: Castelli is sending the vouchers for a several reasons; what is NOT one of them?

                                        Auburn City Restaurant Inspection
Restaurant Name: Polito’s Pizza Location: 43 Clark Street Inspection Date: January 22
A: Comply completely with safety and health requirements with no violations
B: Conform to most safety and health requirements with a few minor violations
C: Not meet some safety and health requirements with some violations
D: Not satisfy many safety and health requirements with serious violations that could
result in harm or illness for a customer
(Fines will be imposed for any C or D level violations related to food preparation and

Item Score
1. Personnel regularly wash hands and follow hygienic practices. B
2. Raw meats and vegetables are refrigerated at proper
3. All ingredients are properly stored and labeled. c
4. Dishes and utensils are cleaned and sterilized. A
5. Fire extinguishers are easily accessible. B
6. Fire exits are clearly marked. c
7. Floors are clean and dry. B
To avoid additional penalties, restaurants are warned to correct violations before their next inspection.
Restaurant Owner: Greg Kluck
Inspector: Melissa Tenner


To: AIIEmployeescemployees@politospizza.com>
From: Greg Kluck
Subject: Inspection Results
Date: January 25
.Dear employees,
The results from our recent inspection on January 22 indicate that there are a few problems that we need to address.
First, it was brought to my attention that fire exit signs need to be installed again. The most serious violation concerned the improper storage and labeling of food. All ingredients stored for later use must be labeled with an exact date and detailed contents, if we do not label containers properly, spoiled food could accidently be served to customers. We received relatively low grades for employee hygiene and the cleanliness of our facilities. All employees are required to wear their uniform and hairnet at all times and.Wash their hands after every bathroom visit. We also need to mop floors more often and keep them dry.
In order to correct these poor situations, I will be posting a checklist that all employees will be required to complete every morning. It will include necessary preparations to ensure that we I are not breaking any regulations. This measure will go into effect on January 29.
If you have any questions about these changes, please bring them up at the staff meeting tomorrow.


                                                  NOTICE TO ALL EMPLOYEES
The checklist below must be signed by every employee on every day that they have a shift =
at Polito’s Pizza. Only sign the task once it has been completed or checked. Failure to fillE
out the checklist with the date, time, and signature will be treated as a violation of Polito’s
new health standards.









Rotate Food










Mop Floors
















Wash hands








Question 196: Why was the inspection conducted?
Question 197: Why has Polito’s Pizza been charged a fine?
Question 198: What does Mr. Kluck ask his employees to do?
Question 199: What will happen if an employee fails to sign the work checklist?
Question 200: Based on Polito’s Checklist, what can we infer about K.P.?
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